Routine Appointments
All surgery consultations are by appointment only and routine appointments will be given at the first available time. To make an appointment please contact Reception on 01383-418931. Please note, the Receptionist will ask further details regarding your medical condition in order to deal with your request appropriately, you may be directed to the Pharmacy or Opticians. You will also be asked if your request is urgent or if you would like a telephone consultation or a face to face appointment.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Duty Doctor
The Practices operates a scheme whereby a named GP acts as the Duty Doctor between the hours of 8.00am and 5.30pm Monday to Friday. The Duty Doctor is available to deal with all medical emergencies. In addition the Practice operates designated telephone access times when the Duty Doctor will be available to discuss a medical issue/ Medication query that do not require an appointment. You may be asked to book an appointment if the reason is not appropriate.
Practice Text Message Service
The Practice is planning to introduce a text messaging service which will remind Patients about appointments booked with Clinicians here at the Practice. The service will automatically deliver an SMS appointment reminder to your mobile phone the day before your appointment. You will be able to text us back if you wish to cancel the appointment. In this way we hope to release all available appointments for those Patients who need them.
Please note that for reasons of confidentiality, a mobile phone number will only be able to receive appointment reminders for one Patient and the Patient must consent to joining the service. We will not send texts to Patients aged under 16 years.
Text requests for appointments, repeat prescriptions or any other requests will not be accepted and will not be responded to.
Patients can sign up for the service either by completing a form which is available from Reception or by clicking on the link above.
Those Patients who opt in to the service must remember to tell us if they change their mobile telephone number in order that we can update our records.
