Information for patients
Following Dr. Mackays departure, in January 2017 the Practice will be operating with 3 Doctors managing the patient population of 6000.
We are trying to recruit another GP but due to the nationwide GP recruitment crisis, we have so far been unable to do so. Measures are being put in place to support the Doctors and from February we have help from a Locum GP who will work 2 days per week.
Ways you can help us:
• If you cannot attend your appointment please make every effort to cancel this so another patient may have access to it.
• Can the Pharmacy help you? The Pharmacy can offer advice on many different minor illnesses such as coughs, colds, sore throats, aches and pains, help with stopping smoking etc. The Pharmacist may also be able to answer queries about medication such as side effects or interactions between medicines. For more information please visit your local Pharmacy.
• If you have a list of problems, it is difficult for the GP to assess each one fully in a 10 minute appointment. You may ask for a double appointment if you have several issues you need to discuss.
• Please ensure you leave at least 48 hours for a prescription collection.
• If you live outside of our current Practice Boundary, you may wish to consider registering with a GP surgery which is closer to you.
• Can your symptoms be managed at home? Please see NHS Inform, self-help guide to assess if and when you need to be seen by a GP – https://www.nhsinform.scot/self-help-guides
• If you have an eye problem, please see your optician.
• If you have a problem with toothache, please see your dentist.
• Minor Injuries services are based in the Minor Injuries Unit at Queen Margaret Hospital, Dunfermline and A&E at Victoria Hospital, Kirkcaldy both these services operate a 24/7 walk in service. You can also attend the Minor Injuries services at Adamson Hospital, Cupar and St Andrews Community Hospital, St Andrews who operate a walk in service Monday to Friday from 8am to 6pm. Patients can attend with injuries to ligaments, tendons and muscles which include things like a sprained wrist or twisted ankle or a suspected broken bone, simple fractures can be treated by the minor injury service and ENP’s can also treat cuts and wounds including those requiring stitching and dressing.
• Please be patient with our reception team. They may need to ask you some questions to ensure you see the appropriate clinician at the appropriate time. This may not be on the same day as you call.
We thank you for your patience during this time.